This information covers security, payment, guarantee, refund and delivery policies
Credit Card Security
We take website and credit card security extremely seriously.
Go For Health trading as The Vegan Pet Food Company Limited endeavours to provide a safe and secure platform on which to conduct online transactions. www.veganpetfood.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window. In the latest versions of the Chrome and Firefox browsers, this appears before the URL itself in the browser address bar, in Internet Explorer it's shown to the right of the address. If this appears, then SSL is active. You can double-check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Please ensure you sign out when you have finished visiting www.veganpetfood.co.nz especially if you access our website from a shared computer.
We offer complete peace of mind when it comes to paying for your products securely. All purchases are also protected by our guarantee. We accept payment by: Visa / MasterCard/ Amex
Your satisfaction is extremely important to us. If you have any problems please contact us immediately and we will remedy the issue promptly.
If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 30 days of receipt for a full refund.
Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address:
The Vegan Pet Food Company Ltd
PO Box 80021, Green Bay, Auckland 0643, New Zealand
Once your return has been received, a refund will be issued within 10 days and an email confirmation will be sent. Refunds will be issued in the original form of payment.
Our suppliers often update the packaging on the products we stock. While we endeavour to ensure the product images on our website are representative of the stocked item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website.
You can expect your parcel to arrive quickly and in great condition. Orders received before midday can expect to be dispatched on the same day and usually arrive within 1-3 days.